1. Introduction
These Terms & Conditions govern the use of the website payment.unlockresellers.com and the digital services provided through it by EVOCELL S.R.L., a company registered in Romania. By accessing this website, placing an order, or completing a payment, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, you should not proceed with using the services.
2. Description of Services
The Company provides digital software-related services, including account credits used for IT and software service operations. All services offered through this website are intangible and delivered electronically. No physical goods are shipped. Services are processed manually after payment confirmation.
3. Prices, Payment and Currency
All prices are displayed clearly during the checkout process. Prices are shown in the currency selected on the website, and the final payable amount is visible before completing the payment. Full payment is required before any service is delivered or credits are added to an account. Payments are processed through authorized payment providers, and an order is considered accepted only after successful payment confirmation.
4. Delivery of Services
Delivery of services is performed digitally. After payment confirmation, purchased credits are added manually to the customer’s account. Orders are usually processed within the same business day. Processing times may vary depending on business hours, workload, or third-party service availability.
5. Cancellation and Refund Policy
Account credits may be refunded only if they have not been used on the platform. Once credits are used to place an order or request a service, they are considered consumed and cannot be refunded, except in cases where the requested service does not function as intended. In such cases, any used credits will be automatically returned to the customer’s account. After credits have been restored, a refund may be requested and will be processed using the same payment method originally used.
6. Customer Responsibilities
Customers are responsible for how purchased credits and services are used after delivery. Services must be used only for legitimate and authorized purposes. Customers must ensure that any devices, accounts, or systems involved are legally owned or properly authorized for use. The Company does not control how services are applied once delivered and cannot be held responsible for misuse or improper use by the customer.
7. Data Backup
Customers are advised to back up all relevant data before using any digital service. The Company is not responsible for data loss, configuration changes, or other issues resulting from the use of the services.
8. Privacy and Data Protection
Personal data is collected and processed in accordance with applicable data protection laws and the Company’s Privacy Policy. Customer information is used solely for order processing, customer support, and legal compliance purposes.
9. Limitation of Liability
The Company is not liable for indirect, incidental, or consequential damages arising from the use of the services. The Company does not guarantee uninterrupted availability of services and shall not be held responsible for delays caused by factors beyond its reasonable control.
10. Right to Refuse Service
The Company reserves the right to refuse service, suspend processing, or terminate access in cases of suspected fraud, abuse, or violation of these Terms & Conditions.
11. Governing Law
These Terms & Conditions are governed by the laws of Romania. Any disputes arising from the use of this website or the services provided shall be handled in accordance with applicable Romanian law.
12. Contact Information
For any questions regarding these Terms & Conditions or the services provided, customers may contact the Company using the details available on the Contact page.